Refund policy
At Cattel, we carefully work with our suppliers to ensure high-quality products. Please note: all sales are final. We do not offer refunds, exchanges, or replacements for regular orders.
If you receive an item that is defective or damaged, contact us within 3 days of delivery at nottevada@gmail.com with:
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Your order number
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A description of the issue
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Photo or video proof
Once verified, we may provide a store discount or credit for future purchases. Discounts are only offered for verified defective or damaged items.
We do not accept returns for change of mind, incorrect size, or color preference.
Because dropshipping products are shipped directly from suppliers, delivery times may vary and are beyond our control. By placing an order, you agree to this policy.